Support (Day)

Currently we are expanding and we are looking for a Customer Service Specialist (day shift work) for the Publishers team.

Schedule: 2/2 for 12 hours, starting from 09:00 up to 21:00 (distance work format is available).

• communication with the clients all over the world, answering their questions via Live Chat (Intercom), email and other communication channels;
• troubleshooting common (and unusual) problems with online advertising;
• active cooperation with the related teams;
• large amount of training: we are very interested in the high quality of services, so we invest a lot of resources into the employee’s development.

• stress resistance, friendliness and communication skills;
• willingness to work with the routine and similar tasks;
• oral and written English - B2 level;
• troubleshooting and problem solving thinking.

Will be a great plus:

• relevant experience in client service / guest service / technical support;
• basic understanding of HTML and CSS, CMS experience, or technical literacy;
• ticket systems knowledge;
• understanding of the advertising formats (popunder, inpage push, native and banner);
• Fluency in Spanish.

• transparent motivation system and bonuses;
• official employment according to the Labor Code of the Russian Federation;
• possibility of full remote work;
• training and onboarding system with an interested mentor;
• opportunity for the career growth within the company;
• cool corporate culture where you can find friends;
• a streamlined and simple process of the interaction between teams without bureaucracy.

Lack of experience is not a great problem for us - we will teach and help you with everything, but a good level of English language is important for us. Therefore, when applying for a vacancy, be sure to send a detailed answer to the question in English: what attracts you to a client support position?